Brand-new MacBook silently off

#apple#applestore#batterieprobleme#em1075#geniusbar#kauferlebnis#macbook-pro#schaltet-sich-aus#support

Apple story, worst frustrating purchase experience jIH ghajpu'. vay' help laH. incident "Complete Story" 'ej "Result" Daq split (Hoch laD neH pagh) :-)

Complete Story

wej jaj qaSpa' new MacBook Pro vIje'. 13" TouchBar rap. Apple Store Daq jaH, usual small talk ("Hi Welcome Apple. we're glad you're here" ... blabla), quickly pay, quicker home. first power on: anticipation Qaw'. hard disk error. restart help (Qapla'). 'ach mood sink. hard disk error new MacBook Daq first thing jIH neH pagh. two hours setup qaSDI' next shock: MacBook off (70% charge 'ach). OK, power rap continue. plug out... again: 70% - MacBook off. Apple Store Daq again, problem explain, usual words "strange, Monday device, new one give"... new MacBook. anticipation. home, 65% battery. MacBook off. doubt myself: cha' devices battery defective'a'? something wrong install'a'? stupid'a'? Hoch reinstall, NVRAM 'ej SMC reset, hope. no luck. 65% charge end. Apple Store again, more frustrated (1h travel). again "strange, Monday device". new device, store Daq immediately try (software install pagh). 63% battery. no luck. incident store manager Daq escalate. last exchange offer, qaSDI' online order (Hello Apple? store Daq jIH jaH device IMMEDIATELY hand Daq ghaj neH). return vaD Beats je return poQ (jIH ghajbe'). mood lowest point (friendly stay try, employees device build pagh, 'ach inside boil). last exchange. same error 62%. last hope: Genius. Genius Bar Daq, problem explain, immediate appointment push (work). Genius employee device legh, error reproduce. strange looks 'ej panic hardware analysis try. result: hardware defective pagh. at least. Genius Apple internal knowledge base Daq look. "hmmm yes there's something" - employee iPad lay down, back go. knowledge base article legh chance lo'. article EM1075 exactly jIH case describe, Apple problems secret keep try show.

Result

Apple internal article: MacBook Pro 13" Touchbar August 2019 vo' battery correctly calibrate pagh. device first 8h charge poQ (Apple, earlier advertising promise "Unbox, get started" qaw? nuq choH?). Genius store employee instructions: Apple problem secret keep neH (customer article show pagh, "8h charge MacBook" neH jatlh). sad world, Apple, sad world. new MacBook Pro 2019 13" Touchbar vaj 8h charge first, problems vaj Genius Daq knowledge base article EM1075 point. purchase result: poor problems handling Daq disappointed (secret keep try). MacBooks sale qaSpa' charge vaj problem fix; pagh customer purchase qaSpa' pagh immediately qaSDI' warn (several replacement devices same error qaSDI' pagh). Genius Bar employee #1 (professional) 'ej employee #2 (iPad lay down) :-) save. pagh vaj Windows switch.